I had a terrible experience when I flew with United Airlines and misplaced my carry-on luggage on my recent trip to Amman. I quickly complained to the United Airlines office in Amman, despite the setback. Throughout the process, the staff was kind and understanding, giving me the help and direction I needed to find my missing bag. In a difficult circumstance, their expertise and dedication to quickly addressing the matter gave me peace of mind. I appreciate their assistance and am hoping that issue can be resolved quickly.